CEO Message 2022

2021 and its paradigm shifts hit us like it hit everyone else; we were forced to adapt or sink. The entire world changed how it does business, which means we had to change how we do business. Our clients’ needs changed overnight, but we were more than ready to accommodate them.

Seishi Sato President & CEO

Seishi Sato

President & CEO

Digital Transformation has been important for years, but 2021 made it absolutely vital. The world’s first full calendar year of working remotely required more accurate management and accounting figures to make the shift successful. Many clients immediately signed onto Enterprise Resource Planning services like Microsoft Dynamics 365, taking their first steps on their Digital Transformation journeys.

While the supply chain disruptions, chip shortage, and the rest of 2021’s obstacles struck hard, they also provided new opportunities. Our ERP business, fueled by large investments in Microsoft Dynamics 365, ended up doubling our initial forecasts. This unforeseen ERP growth provides a foundation for even more growth in our Digital Transformation business in 2022.

Data center inquiries skyrocketed in 2021, and we’re projecting the business will contribute as much as 30% of our overall sales in 2022. All businesses require a data center now: the customer service firms taking calls, the banks processing transactions, the gaming companies hosting game nights, the ecommerce vendors protecting financial information. Everyone needs Digital Transformation, whether they think they do or not.

We are incredibly well-poised to help our current clients manage their evolution and secure even more clients starting their Digital Transformation journeys, which we expect 47% sales increase this year. No other firm can support a global ERP and Digital Transformation rollout at the scale we can, in as many countries as we can, while also remaining as agile and responsive as we are. We keep our clients compliant and tax-friendly in markets around the world, while also offering the hands-on, personalized experience bigger firms can’t.

ERP has continued to be a major driver of business for us in Japan, with our Japanese business projected to grow by 27% in 2022. As Japanese and Asian-owned businesses expand globally, a cloud-based intelligent business application like Microsoft Dynamics 365 is vital to managing their growth. Its relatively inexpensive price point (less than half the leading competitor) and our proven track record with it positions us to seamlessly take on international growth. We plan to own this market via our strong command of Microsoft Dynamics 365.

In the United States, we’ll increase our client share even more by building on the brand awareness campaigns we did in 2021. America knows we’re here—now, we plan to grow. However, we don’t plan to do this by being the leading vendor in the US. That’s because we don’t settle for being a vendor—we strive to be a partner. A vendor sells you an answer to a problem, while a partner seeks to understand why you have the problem in the first place. We’ll only grow our own client base when we focus on growing our clients’ businesses.

In 2022, we’ll grow our American business through technical services, mainly through our System Integration Solutions group. As Japanese companies expand into America, they’ll come to expect the same level of service we’re renowned for providing. And as American companies learn more about our long history of service and industry-leading client retention rate, we’ll secure more partnerships through the same strategy.

Through our outreach to American companies in 2021, we’ve learned that the majority of inquiries have been around security. Nearly all enterprise customers use cloud services, either from third-party vendors like Amazon Web Services or their own internal solutions, and require round-the-clock monitoring 365 days a year. While most of these security operations can be monitored by AI, human oversight is still mandatory to ensure compliance and safety. As a reseller and MSSP of Crowdstrike, we implement its EDR solution, while also providing our Managed Detection and Response (MDR) service to ensure the necessary oversight, and our trusted techs and engineers stay on after implementation to help maximize benefits to our clients.

As we boldly make our way forward into this year, we’ll double down on our company philosophy of “think local, act global.” In truth, it’s a concise way of restating our core strategy, one that we’ve had since our very earliest days. We don’t set out to be a vendor—we strive to be a partner.

To help our clients, we have to first consider the immediate, local context they’re operating in. We have to understand their day-to-day needs and what their eventual ideal end state is. We need to know why they’re encountering issues and what’s preventing them from reaching that end state.

To truly partner with our clients, we also have to understand the broader, global context their company does business in. Locally, we connect them with the solutions they need to surmount the obstacles in their way. And once we establish trust, we leverage it into future business as those clients expand globally. As they have new needs, we’ll build upon our foundation by offering more services.

I know this is the future of this company, because it’s the soil this company initially grew from. It’s how we continue to grow because it’s how we were born in the first place. And if we stay true to it, who can say what heights we’ll reach?

(For the full message on Our Vision For 2022, click here)

Our Vision

We are committed to driving digital innovations to make our society safer and more comfortable through leading-edge technology.

Our Mission

Driven by our “THINK LOCAL, ACT GLOBAL” mindset, we start with providing IT Support and Solutions to the most urgent needs of our customers. We then provide innovative solutions to help expand their business or improve their operational efficiency through global perspectives.

Our Vision

We are committed to driving digital innovations to make our society safer and more comfortable through leading-edge technology.

Our Mission

Driven by our “THINK LOCAL, ACT GLOBAL” mindset, we start with providing IT Support and Solutions to the most urgent needs of our customers. We then provide innovative solutions to help expand their business or improve their operational efficiency through global perspectives.

Our Values

We believe no business can succeed without true human relationships, and that this is especially true for B-to-B business. In order to build a true partnership with our clients, we believe in securing and nurturing great talent. At SYSCOM, we strive to be a group of technology experts who nimbly adopt the most up-to-date innovations. We respect each other, we value different talents and skillsets, and we encourage trial and error.

Thoughts on Our New Logo

The logo icon is a stylized “S” of SYSCOM that resembles a rope. It reflects the strong connection between our company and our community of employees, their families and clients. It represents the long-term stability of our solutions and services.

Thoughts on Our New Logo

The logo icon is a stylized “S” of SYSCOM that resembles a rope. It reflects the strong connection between our company and our community of employees, their families and clients. It represents the long-term stability of our solutions and services.

Careers

Our Partners

We believe that securing good talent is the first step to provide a quality service to our customers. We are hiring many positions throughout the year.

Our technology partners are leading companies including Microsoft, Cisco, AWS, Hitachi Solutions, Crowdstrike, and more.

Careers

We believe that securing good talent is the first step to provide a quality service to our customers. We are hiring many positions throughout the year.

Our Partners

Our technology partners are leading companies including Microsoft, Cisco, AWS, Hitachi Solutions, Crowdstrike, and more.

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